PRIVACY POLICY AGREEMENT


Effective Date: January 1, 2025
Last Updated: June 28, 2026

 

    1. INTRODUCTION

NTFS Global, LLC (“NTFS Global,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients, participants, customers, website visitors, and community members.

NTFS Global, LLC is the legal and operating entity for all services and offerings described in this Privacy Policy. The company also operates under the doing business as (DBA) name Nel Tax and Financial Solutions.

For purposes of this Privacy Policy, “NTFS Global,” “Company,” “we,” “our,” and “us” include NTFS Global, LLC, its owner, officers, employees, contractors, representatives, agents, successors, assigns, and authorized service providers, unless otherwise stated.

This Privacy Policy explains how we collect, use, protect, and disclose personal information obtained through online and offline interactions, including financial transition consulting, education, workshops, speaking engagements, media engagements, writing engagements, digital products, physical products, books, and related offerings.

This policy applies to information collected through:

  • Online activities, including websites, emails, forms, client portals, payment platforms, digital platforms, and electronic communications
  • Offline interactions, including consultations, meetings, workshops, trainings, speaking engagements, events, phone calls, paper forms, and mailed materials
  • Third-party platforms used for service delivery, scheduling, payments, communication, email marketing, learning programs, product delivery, or business operations

By accessing our website, purchasing products, submitting forms, participating in services, or using NTFS Global offerings, you consent to the practices described in this Privacy Policy.

 

2. INFORMATION WE COLLECT

NTFS Global collects personal information necessary to provide services, operate the business, communicate with clients and customers, deliver products, and comply with applicable obligations.

Information we may collect includes:

  • Personal Identifiers
  • Name, email address, phone number, mailing address, billing address, business name, title, organization name, and similar contact details.
  • Financial and Tax-Related Information
  • Information voluntarily provided in connection with financial transition consulting, education, strategy, decision support, or related services. This may include financial summaries, income information, expense information, account information, financial documents, notices, tax-related information, organizational financial records, business records, nonprofit records, and other information relevant to the requested service.

NTFS Global no longer accepts new engagements that are exclusively for tax return preparation, amended return preparation, or tax resolution or representation before the IRS or state agencies. However, tax education, tax strategy, tax consulting, tax return review, tax compliance support, amended return support, tax notice review, or tax resolution-related support may be included within a broader consulting engagement only when expressly stated in writing.

Client Intake and Service Information

Information shared through intake forms, questionnaires, applications, consultations, client portals, scheduling tools, emails, uploaded documents, and service-related communications.

This may include information about personal transitions, family matters, business decisions, leadership concerns, organizational issues, financial goals, risks, responsibilities, deadlines, and other details necessary to provide the requested service.

Payment and Transaction Information

Payment details, billing information, order history, purchase records, invoices, receipts, payment plan details, shipping information, and related transaction records.

Payment card and banking information may be processed by third-party payment providers. NTFS Global does not intentionally store full payment card numbers unless required through an approved payment processor or platform.

Product and Order Information

Information related to digital product purchases, book orders, physical product orders, bulk orders, shipping, delivery, replacement requests, damaged or incorrect item claims, and customer service requests.

Children’s Information

NTFS Global provides financial education for families, caregivers, youth programs, schools, organizations, and households with children. Any information related to a child is collected only from a parent, legal guardian, school, organization, or authorized adult and only when necessary for service delivery.

We do not knowingly collect personal information directly from children under the age of 13 through our website.

Technical and Usage Data

IP address, browser type, device information, operating system, pages visited, links clicked, website interaction data, referral source, and similar information collected through cookies, analytics tools, or website technologies.

Communication Records

Emails, messages, phone calls, meeting notes, scheduling requests, client portal messages, customer service communications, feedback, testimonials, reviews, and other service-related communications.

Media, Speaking, and Writing Engagement Information

Information related to speaking engagements, podcasts, televised interviews, written interviews, digital publication interviews, print publication interviews, media features, guest articles, commentary, and writing engagements. This may include biography details, headshots, contact information, event details, interview materials, publication details, contributor agreements, and related communications.

Offline Interactions

Information shared during in-person meetings, workshops, speaking engagements, trainings, facilitated sessions, Reset Weekend experiences, paper forms, mailed documents, or other offline interactions.

 

3. HOW WE USE YOUR INFORMATION

NTFS Global uses personal information to:

Provide Services

Deliver financial transition consulting, Strategic Option Sessions, The Breakdown, Financial Transition Suite engagements, Reset Weekend experiences, workshops, trainings, education, speaking engagements, media engagements, writing engagements, digital products, books, physical products, and related offerings.

Communicate With Clients and Customers

Respond to inquiries, schedule sessions, deliver materials, provide updates, send reminders, process requests, manage client relationships, and provide customer service.

Review and Analyze Information

Review documents, intake forms, financial summaries, organizational records, tax-related information, and other materials voluntarily provided for a requested service.

Process Payments and Orders

Process payments, invoices, receipts, payment plans, product orders, book orders, bulk orders, shipping, replacements, credits, refunds where applicable, and customer service requests.

Provide Education and Programming

Support financial education for individuals, families, youth, caregivers, schools, nonprofits, churches, community programs, businesses, and organizations.

Deliver Digital and Physical Products

Provide access to digital products, downloadable resources, courses, templates, tools, books, physical products, and Financial Resource Vault resources.

Marketing and Engagement

Send newsletters, announcements, educational content, service updates, product information, and event information where consent has been provided or where legally permitted.

Media, Speaking, and Writing

Coordinate speaking engagements, interviews, media appearances, written contributions, publication opportunities, and related communications.

Operations and Improvement

Improve services, internal processes, website functionality, client experience, customer service, educational materials, and business operations through analytics, feedback, and service review.

Legal and Compliance

Comply with applicable federal, Maryland, and other legal, regulatory, reporting, contractual, or professional obligations.

NTFS Global does not sell or rent personal information to third parties.

 

4. CONFIDENTIALITY AND CLIENT PRIVACY

NTFS Global respects the confidentiality of client information and takes reasonable steps to protect sensitive personal, financial, family, business, organizational, and tax-related information shared in connection with services.

Confidential information may include, but is not limited to:

  • Financial records
  • Tax-related information
  • Business records
  • Nonprofit or organizational records
  • Family information
  • Personal circumstances
  • Client documents
  • Client communications
  • Strategic plans
  • Leadership concerns
  • Board or governance matters
  • Transition-related information
  • Information shared during consultations, workshops, trainings, or engagements

NTFS Global will not knowingly disclose confidential client information except:

  • When necessary to provide the requested service
  • When using approved service providers or platforms that support business operations
  • When required by law, regulation, subpoena, court order, governmental request, or legal process
  • When necessary to protect the rights, safety, property, or legal interests of NTFS Global or others
  • When the client provides written permission or recorded verbal permission
  • When information has been anonymized or de-identified as described in this policy

Confidentiality does not apply to information that is publicly available, independently obtained, already known without a duty of confidentiality, or disclosed by the client to others without restriction.

 

5. CASE STUDIES, TESTIMONIALS, CLIENT STORIES, AND ANONYMIZED USE

NTFS Global may use anonymized or de-identified examples, case studies, client stories, scenarios, testimonials, lessons, outcomes, patterns, or teaching examples in blogs, articles, newsletters, books, workshops, trainings, presentations, social media, digital products, speaking engagements, interviews, media appearances, and educational materials.

When information is anonymized or de-identified, NTFS Global will take reasonable steps to remove or change identifying details such as:

  • Client name
  • Business name
  • Organization name
  • Names of family members or team members
  • Specific locations
  • Unique dates
  • Exact dollar amounts where needed
  • Distinctive facts that could reasonably identify the client

NTFS Global will not use a client’s name, business name, organization name, logo, image, likeness, direct testimonial, direct quote, or clearly identifiable story for marketing, publicity, media, or promotional purposes without the client’s written permission or recorded verbal permission, unless the client or customer voluntarily made the testimonial, review, comment, endorsement, or feedback public as described below.

For purposes of this Privacy Policy, permission may be provided in writing or through recorded verbal permission, including permission given during a recorded video conference, recorded phone call, or recorded virtual meeting.

NTFS Global may rely on recorded verbal permission only when the client clearly authorizes the specific use of their name, business name, organization name, image, likeness, direct quote, testimonial, story, or other identifying information.

NTFS Global may keep a copy of the written permission, recording, transcript, meeting notes, or related confirmation for its business records.

Permission may be requested before using:

  • A client’s full name
  • A business or organization name
  • A logo or brand identifier
  • A direct testimonial
  • A direct quote
  • A photo, video, or image
  • A detailed story that could reasonably identify the client
  • A public case study connected to the client’s identity

Clients may choose whether to grant permission. Refusing permission does not affect the client’s access to services unless the service itself requires public participation or publication as part of the written agreement.

NTFS Global may still use general, anonymized, de-identified, or composite examples for education, teaching, writing, content creation, and thought leadership, provided reasonable care is taken to protect the identity of the client.

Public Reviews and Third-Party Testimonials

If a client or customer voluntarily posts, submits, or publishes a testimonial, review, comment, endorsement, rating, recommendation, or feedback through a public third-party platform, social media platform, online directory, marketplace, search engine, review site, or similar public forum, NTFS Global may use, share, quote, repost, screenshot, reference, or display that public testimonial or review as it appeared publicly.

This may include the client’s or customer’s name, business name, organization name, username, profile image, rating, review text, or other information the client or customer made publicly visible through that platform.

Examples may include, but are not limited to, Google reviews, social media comments, public recommendations, public directory reviews, marketplace reviews, or other publicly visible feedback.

NTFS Global may edit public testimonials or reviews for length, formatting, grammar, or clarity, provided the meaning is not materially changed.

NTFS Global is not responsible for information a client or customer chooses to make public through a third-party platform, social media platform, public directory, marketplace, search engine, or public review site.

 

6. DATA PRIVACY FOR CHILDREN UNDER 13

NTFS Global may provide educational services that include parents, caregivers, schools, organizations, youth programs, or families with children under 13. However, our website and digital platforms are not intended for direct use by children under 13.

Parental or Authorized Adult Consent Required

Any information about a child must be provided by a parent, legal guardian, school, organization, or authorized adult.

No Direct Collection

We do not knowingly collect personal data directly from children under 13 through our website.

Limited Use

Child-related information is used only for the requested service, program, workshop, educational purpose, or related communication.

Limited Sharing

Child-related information is not shared unless necessary for service delivery, required by law, authorized by a parent or legal guardian, or provided through an organization responsible for obtaining required permissions.

If you believe information about a child under 13 has been collected without proper consent, contact [email protected], and we will take appropriate action.

 

7. DATA SHARING AND THIRD-PARTY DISCLOSURE

NTFS Global may share personal information in limited circumstances, including:

Service Providers

Trusted vendors that support operations, such as payment processors, scheduling platforms, client portals, email platforms, learning platforms, file storage providers, website hosts, analytics providers, shipping providers, printing providers, fulfillment vendors, and communication tools.

Professional Support

Attorneys, accountants, consultants, contractors, administrative support, technical support, or other professionals assisting NTFS Global with business operations or service delivery.

Legal Obligations

When required by law, regulation, subpoena, court order, governmental request, or other legal process.

Business Changes

In connection with a restructuring, merger, sale, transfer of assets, business transition, or similar transaction.

With Consent

When you explicitly authorize sharing, request a referral, opt into a third-party service, participate in a partnership, or ask NTFS Global to communicate with another person, professional, organization, or provider.

Shipping, Fulfillment, and Product Delivery

When needed to process, ship, fulfill, replace, or resolve issues related to books, physical products, bulk orders, digital products, or customer service.

All service providers are expected to maintain appropriate confidentiality, privacy, and data security standards.

NTFS Global is not responsible for the privacy practices of third-party platforms, retailers, resellers, marketplaces, payment processors, or outside service providers that operate under their own policies.

 

8. COOKIES AND ONLINE TRACKING

NTFS Global may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze site traffic and usage
  • Understand visitor behavior
  • Enhance user experience
  • Support marketing and communication efforts
  • Measure content, product, and service engagement

You may manage cookie settings through your browser preferences.

Some third-party platforms, plugins, analytics tools, payment processors, or embedded content may use their own cookies or tracking technologies. Their use is governed by their own privacy policies.

 

9. DATA SECURITY MEASURES

NTFS Global uses reasonable administrative, technical, and physical safeguards to protect personal information.

These safeguards may include:

  • Secure transmission through SSL encryption where available
  • Password-protected accounts and platforms
  • Access controls for sensitive information
  • Limited access to client and customer information
  • Secure storage of digital records
  • Locked or restricted storage for physical records
  • Vendor oversight and use of reputable third-party platforms
  • Reasonable disposal or destruction of records no longer required

No system is entirely secure. Clients and customers are encouraged to use secure methods when sharing sensitive financial, tax, personal, family, business, or organizational information.

NTFS Global is not responsible for unauthorized access caused by a client’s failure to protect passwords, email accounts, devices, portals, or personal systems.

 

10. DATA RETENTION

NTFS Global retains personal information for as long as reasonably necessary to:

  • Provide services
  • Complete client engagements
  • Fulfill product orders
  • Maintain business records
  • Meet legal, tax, contractual, or operational requirements
  • Resolve disputes
  • Protect legal rights
  • Maintain records of communications, payments, and service history

Information that is no longer needed may be deleted, anonymized, archived, or securely destroyed, subject to legal, operational, or recordkeeping requirements.

 

11. YOUR RIGHTS AND CHOICES

You may request to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Update contact details
  • Opt out of non-essential marketing communications
  • Request deletion of certain information, subject to legal, contractual, operational, or record retention requirements
  • Withdraw consent where processing is based on consent

Requests may be submitted to [email protected].

NTFS Global may need to verify your identity before processing certain requests.

Opting out of marketing communications does not stop service-related communications, payment notices, transaction emails, legal notices, or communications necessary to complete a requested service or order.

 

12. EMAIL, NEWSLETTERS, AND MARKETING COMMUNICATIONS

NTFS Global may send emails, newsletters, service updates, event announcements, product updates, educational content, and related communications.

You may unsubscribe from non-essential marketing emails by using the unsubscribe link provided in the email or by contacting [email protected].

NTFS Global may continue sending communications related to active services, purchases, payments, orders, client matters, legal updates, or administrative needs.

 

13. OFFLINE PRIVACY PRACTICES

Information collected through phone calls, in-person meetings, workshops, trainings, speaking engagements, events, paper forms, mailed documents, or other offline interactions is handled with the same reasonable care as digital information.

  • Paper records may be securely stored
  • Access is limited to authorized personnel or service providers
  • Records are properly destroyed when no longer required
  • Sensitive documents should be shared through approved secure methods when possible

 

14. CLIENT PORTALS, PAYMENT PLATFORMS, AND THIRD-PARTY TOOLS

NTFS Global may use third-party platforms for scheduling, payment processing, client portals, email delivery, forms, document collection, learning programs, digital product delivery, video meetings, file storage, shipping, fulfillment, and customer service.

These platforms may collect, store, or process information according to their own privacy policies and terms.

By using those platforms, clients and customers may also be subject to the privacy policies and terms of the third-party provider.

NTFS Global is not responsible for the independent privacy practices, data handling, security standards, outages, errors, or policies of third-party platforms.

 

15. THIRD-PARTY LINKS

Our website, emails, products, resources, or materials may contain links to third-party websites, platforms, retailers, service providers, affiliates, or resources.

NTFS Global is not responsible for the privacy practices, security, policies, content, or actions of external sites or third parties.

Users should review third-party privacy policies independently.

 

16. INTERNATIONAL DATA USE

NTFS Global may serve international clients, customers, participants, or organizations through financial education, workshops, speaking engagements, consulting, digital products, media engagements, writing engagements, and general advisory services.

International users are responsible for compliance with local data protection laws, tax laws, financial rules, and privacy requirements applicable in their jurisdiction.

By using NTFS Global services from outside the United States, you understand that your information may be processed, stored, or accessed in the United States or through third-party platforms used by NTFS Global.

 

17. MEDIA, PUBLICATION, AND PUBLIC ENGAGEMENT PRIVACY

NTFS Global may participate in media, publication, podcast, televised, written, digital, print, or public-facing engagements.

Information shared publicly during interviews, podcasts, televised appearances, written features, contributed articles, public events, workshops, social media, or publications may be visible to others.

Clients, participants, and collaborators should not share confidential, private, or sensitive information in public-facing settings unless they are comfortable with that information being public.

NTFS Global will take reasonable steps not to disclose private client information during public engagements unless the client has given written permission, recorded verbal permission, the information has been made public by the client or customer, or the information has been anonymized or de-identified.

 

18. TESTIMONIALS AND REVIEWS

Clients and customers may voluntarily provide testimonials, reviews, comments, ratings, recommendations, endorsements, or feedback.

NTFS Global will not publish a client’s full name, business name, organization name, image, likeness, or direct testimonial for marketing or promotional use without the client’s written permission or recorded verbal permission, unless the client or customer voluntarily made the testimonial, review, comment, rating, recommendation, endorsement, or feedback public through a third-party platform, social media platform, search engine, marketplace, public directory, review site, or similar public forum.

Recorded verbal permission may include permission given during a recorded video conference, recorded phone call, or recorded virtual meeting.

Testimonials, reviews, comments, ratings, recommendations, endorsements, or feedback voluntarily posted by a client or customer on a public third-party platform, social media platform, search engine, marketplace, public directory, or review site may be used by NTFS Global as publicly shared by the client or customer.

This may include the client’s or customer’s public name, business name, organization name, username, profile image, rating, review text, or other information the client or customer made publicly visible.

Testimonials may be edited for length, clarity, grammar, or formatting, provided the meaning is not materially changed.

Anonymous or first-name-only testimonials may be used when authorized by the client or customer.

 

19. POLICY UPDATES

This Privacy Policy may be updated periodically. Updates will be posted on our website with a revised “Last Updated” date.

Continued use of NTFS Global services, products, website, or offerings after changes are posted indicates acceptance of the updated Privacy Policy.

 

20. CONTACT INFORMATION

NTFS Global, LLC
DBA: Nel Tax and Financial Solutions

Email: [email protected]

Mailing Address:
5004 Honeygo Center Drive #102-265
Perry Hall, Maryland 21128